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Sue Howton-Stich

Sue

How would you describe what you did at blue shield of california?

Highly effective management of the Operations Support Center Team (OSC) a centralized performance monitoring center and Workforce Management (WFM) Team responsible for supporting Blue Shield of CA's Customer Service Contact Center utilizing a complex telecommunications infrastructure, including Avaya (EAS, CMS), Aspect (eWFM), Intervoice, and AT&T.

Posted @ 02:20PM, June 14, 2007 by Sue Howton-Stich | Permalink
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