How would you describe what you did at
mcafee?
Provide technical problem resolution for all McAfee products escalated from Tier I and fully document problem resolution in the McAfee call tracking system. Write technical documentation. Escalate unresolved problems to appropriate escalation points and tracks issues until resolved. Provide weekly status reports of progress to the customer. Provide 24X7 support to severity 1 technical problems.
Posted @ 07:00AM, June 15, 2007
by Valerie Burrows | Permalink
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