*Provided 1st level technical support to Newsrooms, Networks & Production facilities, working to resolve software and hardware issues while providing superior customer service.
*Performed routine server om maintenance on Windows Servers.
*Executed UNIX backup jobs and maintained updated disaster recovery documentation.
*Managed user accounts and logins to the corporate domain and news system.
*Logged and Answered repair requests in Remedy (ARS) call tracking system.
Posted @ 08:07AM, June 25, 2007
by Andrew West | Permalink
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