Job Questions > How would you describe what you did at > Bellsouth Telecommunications > marketa's Answer

???Handle incoming calls dealing with customer needs i.e. billing, repair and sales calls. Must meet
monthly numbers and threshold.
Served as primary point of contact for residential customers, ensured superior customer
satisfaction and prioritize customer needs within company policies and procedures. Also input
trouble reports and forwarded to appropriate departments as needed for complete solution and
restoration of phone service. Transitioned repair calls to a sales call by offering BellSouth's
products and services.