Responsible for coaching, developing, and supervising a team of 25-30 sales agents. Accountable for various metrics including sales revenue generated, customer satisfaction, quality control, and direct report productivity levels. Monitor average handle time and talk time, after call work time, and overall service levels. Conduct weekly sales training and motivational meetings, and actively assist qualified employees with career development. Consistently surpass sales and quality goals.
Networking with peers to identify challenges to productivity and implement positive changes
Assist with the recruitment, interview, and hiring process of employees
Member of Call Quality Calibration team - responsible for identifying challenges to the call quality control process and implementing solutions
Diversity Education and Communication Leader - promoting workforce diversity awareness and education programs for the Tampa, FL office
Posted @ 12:31PM, June 30, 2007
by Eric Sawyer | Permalink
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