Leveraged range of skills and experience to navigate Chinese import/export regulations and facilitate freight movement. Coordinated and resolved problems among multinational personnel and customers; met with and managed relationships with executives of transcontinental firms. Directed training of new expatriate staff and supervised on-site operations. Key achievements:
* Managed relationships with customers including Nokia, Motorola, HP, and Dow Corning.
* Crafted customs forms to ease calculation and minimize anticipated duties for incoming clients.
* Designed interactive spreadsheets to track/monitor quotes, reducing errors by 7%.
* Developed multiple forms and procedures to minimize errors and maximize productivity.
* Served as organization's legal representative in Beijing and ensured accurate translation of processes/procedures across cultural lines.
* Achieved 95% customer satisfaction ratings.
Posted @ 12:19AM, July 02, 2007
by Patrick McDonald | Permalink
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