How would you describe what you did at
NEC America?
Directed Depot Repair, Call Center operations, Purchasing, Parts Sales, and Inventory Control. Primary interface with major customers, responsible for problem resolution and customer communications. Management of sub-contract repair operations.
*Led a cross-functional project team to reduce operations costs by identifying the best vendor to perform cellular handset and
pager repair resulting in reduced repair turnaround time at a lower cost per unit and savings in excess of $1,000,000 during
the first year.
*Worked with Division Quality Assurance management and outside experts to develop Customer Satisfaction and Post Sales
Support process maps resulting in the successful application for ISO 9001/2000 registration and two subsequent audits with
zero findings in the Customer Satisfaction areas.
Posted @ 10:29AM, July 31, 2007
by Richard Clay | Permalink
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