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Harold
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How would you describe what you did at
Microsoft (CSG)?
*Provided Microsoft Partner, MSDN, TechNet, and small business customers with technical assistance, licensing, support options, pre-sales product information, and customer service in a live-chat one-on-one session.
*Products covered include the entire Microsoft product line for all customer types.
*Daily tasks include first-touch resolution for technical and non-technical issues, tracking and follow-up for customer inquiries, escalation paths, and communications with senior support engineers.
*Microsoft internal tools and applications used to track customers. Created support contracts and cases for enterprise small business and developer support.
Environment: Talisma, Terminal Services, Clarify, CRT, Agent Desktop, Office, Windows 2003 Server, SQL 2003, Exchange 2003, TechNet, MSDN, NexTalk, Smart Scheduler, VRoot, Knowledge Center, MARS, VisualKB, PID Plus, Expert Finder, Hotfix tool, MMC
Posted @ 02:29PM, August 03, 2007
by Harold Mitts | Permalink
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