Anthon's Answer

Duties and responsibilities
* Manage the Customer Service Representatives on a daily basis.
Ensuring that each employee:
* Conducts themselves in a professional manner at all times whether a customer is in the store or not.
* Maintains a proper attendance record.
* Maintains good staff relations.
* Handles point of sales transactions effectively and accurately.
* Logs each and every form that is required with respect to stock, hours work and phone calls.
* Analyze stock levels at all time, ordering of stocks and observe market trend.
* Advise Customer Service Representatives on ways to improve themselves.
* Plan and prepare work schedules and assign employees to specific duties.
* Ensure all report, such as purchases, inventory and sales, are accurate and timely.
* Monitor and maintain proper store cleanliness, appearance and maintenance as per company guidelines.
* Assist with Human Resource issues such as hiring, discipline and termination.