Address and resolve technical and network issues. Interacts with Headquarters and/or third party service/warranty provider to restore service and correct core problems. Identifies network environment problems and makes recommendations on the repair or replacement of hardware. Provides technical/ network support on the distribution of software images and on the upgrade and maintenance of software. Performs application backups and prepares documentation to maintain application and curriculum software. Manages user account and profiles. Frequent contact with students and school personnel to answer questions and resolving problems.
Posted @ 05:42AM, August 20, 2007
by Scott Ball | Permalink
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