Prepared work orders from on-line Merchandizer system for customer service staff.
Created invoices from internet and phone orders.
Confirmed delivery dates with customers using UPS and USPS on-line tracking.
Documented and rectified customer complaints and authorized credit memos
Verified and corrected invalid credit card information with customers and banks
Trained new employees, heavy data entry, phone contact with customers and vendors.
Posted @ 05:55PM, August 23, 2007
by Ron Flatow | Permalink
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