How would you describe what you did at
Expedia?
Directed the teams chartered with deploying and supporting eCommerce web sites, applications and business reporting infrastructure for all Expedia.com Points of Sale worldwide. Responsible for meeting performance and availability SLAs of Expedia's eCommerce environments.
* Led cross-team initiative to improve stability and service levels of a critical ecommerce environment. Identified and isolated chronic issues responsible for missed SLAs and substantial loss of revenue; Drove short-term and intermediate solutions, reducing revenue loss by more than $1M and improving service availability by approximately 3%.
* Identified factors responsible for poor Render Quality metrics in key European Points of Sale; Drove fixes which improved service levels by as much as 10% and exceeded established SLAs.
Posted @ 08:59PM, September 24, 2007
by Bruce Sullivan | Permalink
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