* Managed all retail and CABS billing system activities, including product configuration and testing and maintained all billing system Oracle database table. This included usage importing and rating, taxing, customer invoicing and rendering. Modified stored procedures and database tables when necessary to support new product offerings.
* Managed all billing issue investigation and resolution. Investigated trouble tickets, determined root cause, and fixed issues or partnered with billing software vendor to resolve software issues and develop workaround fixes.
* Developed SQL scripts to resolve billing issues and run billing operations. This included writing complex scripts to query Oracle databases to retrieve and update information. Also developed SQL scripts to perform inserts and deletes into database tables.
Posted @ 11:44AM, September 27, 2007
by Frank Schaefer | Permalink
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