Duane (Jim)'s Answer

Responsible for providing and maintaining all enterprise computer systems, information security and infrastructure. Managed IT infrastructure service and technical priorities, standards, and procedures. Used metric-based service monitoring to improve infrastructure demand - capacity ratios. Created and deployed both organizations and infrastructure to support B2B-EDI services and web-based Ariba Marketplace services. Infrastructure included networked SUN and Windows systems, SAN, enterprise voice and data networks, B2B-EDI and EAI applications/services, Email, Web services, communications and messaging, 7x24 operations support and information security.