How would you describe what you did at
Fiserv?
Revamped Client Services processes, communication strategy and client management reporting
Created metrics to track pitfalls in processes to deliver on commitments and to measure service level deliverables
Developed metrices for accountability in Client Services as well as other areas within the company
Improved client satisfaction rating
Posted @ 05:53PM, February 08, 2008
by Tamara Salvo | Permalink
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