Experiences at ACCENTURE (formerly Andersen Consulting)

* Ability to leverage technology competence in a business consultancy engagement
* Working on complex integration projects, with business, technology and executive stakeholders clients
* Wearing different hats, depending on stage of a project, clients, priorities and business needs

* Serves as training lead for the transformation of both on shore and off shore vended call centers supporting specific communication clients.
* Creates training curriculum used to drive transformation initiatives while increasing Customer Satisfaction and First Call Resolution.
* Conducts trainer certification courses and train the trainer sessions.
* Provides training plan for all transformation training which tracks planed vs. actual attainment of training scheduled and attended.
* Establishes a training calendar that provides workforce management a monthly view of all planned training so that appropriate staffing levels are kept during training times and thereby maintaining service levels....

*Collaborating with client executives and client teams in all industries and sectors to implement Marketing Resource Management (MRM) technological solution
*Delivering the best possible solution to address the client's most significant business challenges
*Identifying and gathering user requirements by effectively interviewing end users
*Capturing the 'to-be' MRM marketing solutions for clients
*Testing and verifying client requirements via application
*Customizing and designing Marketing Resource Management (MRM) software
*Presenting software customizations and design to clients
*Facilitating follow-up sessions with clients
*Developing user acceptance testing scripts
*Conducting user acceptance testing sessions with clients
*Creating training documentation to ensure a user-friendly transition for business users into the application
*Organizing training sessions and activities for business end users
*Contributing to business process documentation by constructing diagrams, creating process step tables, and developing narrative...