Experiences at APPLIED MATERIALS

* Over 10 years of combined customer service and order management experience.
* Regional department lead for 6 customer service representatives.
* Processed orders, RMAs, managed backlog, expedited, and quoted delivery schedules.
* Responded to customer inquiries, product, price and delivery information.
* Interface with other departments to resolve customer and order issues.
* Worked closely with Credit and Collections to resolve payment terms and invoice issues.
* Worked on cross functional teams to develop and implement new processes or procedures....

Instructor in technical training, primarily for high density plasma dielectric etch tool and scanning electron microscope tool. Highest-rated instructor in the department three times in three years.

Lead floor technician for troubleshooting equipment. Assisted junior personnel in testing equipment. Training and safety coordinator. Audited systems prior to packaging and shipment to ensure customer satisfaction.