Experiences at AT&T Wireless/Cingular

Wrote test cases and feature specifications. Created customer orders in Siebel, tracked orders through middleware tiers, and verified order fulfillment. Helped contributing teams isolate and solve common problems.

-Drove retailer activity to meet and exceed key performance indicators
-Reviewed dealer/agent sales results and KPI's to improve -Coached owners and staff on sales techniques and AWS/Cingular selling strategies
-Hired, trained, and developed sales staff in retail store/kiosks to meet performance criteria...

-Co-created daily media coverage newsletter for Senior Leadership Team
-Coordinated vendor services, end production, and distribution of annual report to 3.2 million persons
-Assisted in planning and execution of quarterly earnings call and broadcast
-Drafted press releases, media alerts, talking points, question and answer documents, and fact sheets...