Experiences at AT&T Wireless Services

Developed business requirements, functioanl requirements, system requirements, and owned customer (Mktg, Finance, Customer Care) relationship on major enhancements to the enterprise CRM/CMS.

* Proactively detected cellular fraud utilizing on-line system tools and reports to stop fraudulent activity of legitimate customers' services and minimizing company revenue loss.
* Analyzed data generated by fraudulent usage to prepare reports on new fraud trends to share with other analysts, management, and various law enforcement agencies.
* Member of departmental process/procedures improvement and quality initiative teams to continually improve operations and internal communications....

Specialized in transferring customer's amounts from analog to digital service, provided technical assistance within migrations department, created new billing accounts processed orders for new customers.

Project Paradigm:
- Cross-functional analysis for Project Paradigm, which sought to redefine wireless offer definition, offer access, and offer eligibility enforcement across multiple systems in all channels and markets.
- Developed detailed business requirements based on input from over 30 business areas, and negotiated consensus between stakeholders.
- Converted business requirements into high-level system requirements, mapping them to the 17 impacted applications.
Joint Offers:
- Developed business requirements, impact assessments, and high-level system solutions for new offers that involved or affected bundled billing.
- Analyzed transaction processing for applications that interfaced with other business units, and contributed to transaction error resolution.
- Maintained high-level architecture diagrams for the bundled billing environment.
- Managed the intake process for new requests from the AT&T consumer long distance business unit....

Applied leadership skills to supervise and train 7 Sales Representatives in the sales of products and services. Updated, trained and evaluated performance of Sales Associates at 6 locations. Implemented all operational policies and procedures relating to sales, product-knowledge training, inventory control and problem solving. Ensure highest quality client relation and problem solving regarding all transactions. Tracked sales and inventory and prepared all management reports. Act as liaison between entry-level employee and upper level management. Evaluated performance and recommend corrective action for sales activations and disconnects while maintaining personal quota. Experienced all facets of AT&T plans and services. Received certification in various sales and marketing techniques....

Business Analyst -> Functional Analyst -> System Analyst -> System Analyst II

It was right out of college and I got the job through a contracting company called "Accounting Quest." They placed qualified people in finance and accounting related positions.

For part of the time I was at AWS I got to work from home for the majority of the week. Managing projects for groups all over the country meant I could be in front of a computer anywhere and use my cell phone instead of being tied to one location for work. I could work anywhere and it was fabulous. The freedom was amazing and I loved being part of a deliverables based environment. My boss trusted me and I was very productive....

The first Digital PCS network in the US.