Experiences at AT&T

* Designed and implemented processes to identify and reduce uncollectibles caused by high risk customers, delinquent accounts and repetitive debtors.
* Enhanced AT&T's fraud control tools to detect, deter and block fraud activity on AT&T's network.
* Developed and executed strategies to manage customers throughout their lifecycle, including instituting deposits, usage threshold monitoring, credit limits and other risk mitigation strategies.
* Managed activities of union employees and developed billing methods and procedures and training....