Experiences at Affiliated Computer Services

Provided defined benefit administration on three corporate accounts containing 20,000 to 380,000 participants.

Lockheed Martin Corporation (1/2006 - 6/2007)
* Worked closely with more than 50 team members to ensure the timely deliverable of estimate, intent, final calculation and batch term packages.
* Subject Matter Expert for multiple sub-plans - interacted with client, customer service representatives, managers and team members on daily basis to solve and respond to complex issues relating to internal or external inquiries, questions and escalations. It involved in-depth researches, manual calculations and team collaborations.
* Trained a group of 7 team members on specific plans provision base on self-studied materials and self-developed calculation spreadsheets with multiple transfer combinations.
* Troubleshoot Sybase's generated level 2 calculations - defined issues, experimented with data and implemented changes to remove error warnings or flags. Eliminated the need of manual calculations by 15% to 25%.
* Performed manual benefit calculations for population of Actives, Term-Vested, Deaths, Layoffs, Disabilities, FICAs, MRDs and QDROs.
* Guided new team members to processing procedures and cross-trained as necessary.
* Reviewed and approved calculations done by team members; provided feedbacks to improve efficiency.
* Processed weekly pension payments and assisted in monthly production move.

Bank of America (2/2005 - 1/2006)
* Assigned and directed offshore team to generate fulfillment requirements and resolved any issues related to discrepancies - reduced onshore work loads and improved processing productivities by 50%.
* Performed manual benefit calculations for prior plan term-vested participants from multiple acquisitions; prepared commencement packages and projection letters for mailing - frequently delivered participant's requests on timely manner.
* Developed new calculation worksheets and fulfillment templates including fine-tuning existing ones to improve efficiencies and time saving in processing.
* Reviewed and approved calculations and fulfillments created by onshore and offshore team members.
* Assisted in training and setting up new hired employees.

BASF Group (2/2005 - 12/2006)
* Worked with 2 managers on internal issues, client needs and special projects.
* Quality assured daily fulfillments and mailed out retirement, termination and estimate packages requested by participants - completed requisitions volume by 30-50% on daily basis.
* Performed manual FICA calculations for highly compensated participants in Non-Qualified plans....

You have to have some basic knowledge of computers.

Responded to telephone inquiries regarding customer accounts. provided quality customer service. Assisted with training and helping new hires adjust to the call center environment.

Responsible for taking inbound calls from University Financial Aid Officers, student loan applicants, lender and government guarantor agencies. Provided proactive and professional customer care through out the student loan origination process acting as a troubleshooter in special circumstances. Follow company, state and federal guidelines. Placed outbound calls as needed to resolve issues....

Recruited as change agent, responsible for definition, development, launch and management of technical solutions architecture, advanced technology and transformational services supporting ACS' Commercial Solutions Group IT Services line of business.

Awarded top 1% (top 500 of 55,000 employees) leadership recognition in 2005 and 2006.

Aligned people, process and technology to deliver full-range of data center, network and end-user solution designs and transitions with special attention to risk mitigation and transition planning, application dependencies analysis, cost/design tracking and change control, and infrastructure transformation to achieve target margins.

ACS, a global FORTUNE 500 company with 58,000 people supporting client operations reaching 100 countries, provides business process outsourcing and information technology solutions to world-class commercial and government clients delivering services from more than 135 global locations in more than 60 countries and supporting 20 languages....