Experiences at AirTran Airways

Safety first, comfort to passengers second

Be a professional

Persistance and an overall good work and non-criminal activity background

* Exemplary implantation of safety and security measures

* Decision based position with little supervision

* Utilization of coworkers' various job related abilities to work in cohesion

* Direct customer service based interaction and communication

As a member of the Reservations department for Airtran Airways, I held multiple titles including Supervisor, Lead agent, Shift Coordinator and Representative. Through this job, I gained advanced knowledge on call center procedures including call routing, scheduling and maintaining goals such as productivity and completion rates....

Ticketing, Customer Service, Transportation of Luggage, Gate Agent, Boarding Aircrafts, Flight Paperwork, Inventory Training of Agents.

* Provided exceptional customer service to the airlines' passengers.
* Effectively executed passenger accommodation, boarding and airline operation procedures.
* Provided coaching and training to colleagues to ensure proper and efficient adherence to policies and procedures.