Experiences at Alcatel (formerly Newbridge Networks)

- Developed and led a 53-member Technical Services Support team
- Responsible for Service Support delivery for Strategic customers
- Budget responsibility
- Developed and implemented departmental ISO 9000/9001 procedures and process.
- TL9000 Metric adherence
- Developed and implemented billing process for non-contracted customers resulting in the generation of $1.2M new revenue and new contract opportunities
- Developed requirements and Implemented Auto Notification process utilizing Siebel Call Tracking tool.
- Managed Out-sourcing and In-sourcing Technical Support Organization
- Winner of 2001 Alcatel Cup of Excellence Award...

Guided operations, business strategy, business development and delivery of technical services for all of Bell South's wireless and network management product lines globally. Managed staff of 40 direct reports.
* Instrumental is retaining this account and grew Bell South product lines from only Venezuela into other Latin American countries as well as into Asia and Europe.
* Built Bell South's international expansion from the ground up; recognized by senior management for initiative leadership....