Experiences at Alpine Access

Customer Service - Inbound inquiry and order taking for customers.
Part time seasonal. Connecting to their bridge then using softphone to recieve calls at home taking orders and escalating calls for 1800flowers.

Alpine Access is the world's leading outsourcer of call center services using home-based customer service agents. I was a part-time inbound sales agent. Over a four-year period, I represented companies like Hickory Farms, Bath and Body Works, 1800-Flowers and Pizza Hut. Needed exceptional customer service skills, the ability to up-sell and cross-sell, as well as meet quality control standards in regards to call time, script followed and sales quotas....