Experiences at America Online

Taking inbound calls from AOL customers and providing technical support. Also trained new team members, assisted the coach with team meetings, assisted with and took over escalated calls when necessary.

IT governance consultant.

Application development process improvement & life cycle.

Enterprise application portfolio management program.

PMO

Saved Membership Accounts, provided customer service, Technical support , Training for Team, Team Leader, Testing Facility

I performed as a member of the Project Management Office (PMO) which is tasked with increasing the Business Technologies Division's ability to serve its customers well, deliver on its commitments, and provide Project Management Process improvements. I assisted Technical Managers and Business Owners in defining the scope and requirements for new Legacy Billing System projects based on business needs....

1. Creating products that people love.
2. Driving growth.
3. Defining an industry.