Experiences at American Airlines

In my most recent position, I provided strategic direction and managed all aspects of customer service for American Airlines' consumer web site, AA.com with emphasis on Technical Phone Support, Webmaster email responses, eStara Click-to-Talk functionality, multi-channel web collaboration including live text chat and co-browsing, terms of contracts covering software order fulfillment and interactive AAccess Showrooms at DFW and Chicago, O'Hare Airports....

The secret to being hired at American Airlines is the ability to demonstrate a high degree of initiative and ambition to further the goals of the company. In addition, it is helpful to know the objectives of the particular job which is being pursued in order to demonstrate that you have the skills to perform and understand how your will be evaluated....

Teaching a multi-media curriculum I developed, "Sailing through Sales," to all employees in our frequent flyer sales departments (over 500 people). The techniques learned increased sales at our location by 45% over other AA reservations offices.

Travel opportunities and health benefits.

I learned how to handle irate passengers, let them vent, give them options, and resolve customer service issues to their satisfaction (as well as the company's). The most challenging time at AA was right after 9/11 for obvious reasons, along with pay and benefit cuts, and seeing co-workers laid off....

I learned how to handle irate passengers, let them vent, give them options, and resolve customer service issues to their satisfaction (as well as the company's). The most challenging time at AA was right after 9/11 for obvious reasons, along with pay and benefit cuts, and seeing co-workers laid off....

The secret is knowing about the company and also knowing someone who you know who works for American Airlines.

Coordinating time and attendance for mechanics in Hangar at AFW, using AutoTA. Clearing exceptions, entering new rotations, daily CS changes. Updating Sick Call Line information daily, maintaining vacation calendar and bids, updating Overtime sheets. Great attention to detail, heavy data entry, multi-tasking, and general office tasks....

1) Excelled at providing superior customer service and general assistance to the traveling public, supported by documented commendations from customers and supervisors, promoting an overall positive image for the company.

2)Successfully multi-tasked daily by effectively interacting with customers at the ticket counter, boarding gates, arrival gates and baggage service areas, while consistently ensuring compliance with FAA, TSA, corporate and airport regulations

3)Displayed teamwork by collaborating with others to support complex deadline driven operations, ensuring timeliness of flight departures, achieving company's on-time objective

4)Expertly tagged and handled baggage ensuring customers received their baggage upon arrival at their final destinations
5)Promptly addressed arriving passengers' mishandled baggage issues to ensure speedy reconciliation between baggage and customer...

Met inbound flights operating jet bridge, dispatched outbound flight updated passengers of any changes.