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Experiences at American Airlines
Answers about American Airlines experiences
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What's the secret to getting hired at American Airlines?In my most recent position, I provided strategic direction and managed all aspects of customer service for American Airlines' consumer web site, AA.com with emphasis on Technical Phone Support, Webmaster email responses, eStara Click-to-Talk functionality, multi-channel web collaboration ...
Posted @ 10:41AM, January 12, 2009
by Keith Carri | Permalink |
What's the secret to getting hired at American Airlines?The secret to being hired at American Airlines is the ability to demonstrate a high degree of initiative and ambition to further the goals of the company. In addition, it is helpful to know the objectives of the particular job which is being pursued in order to demonstrate that you have the ...
Posted @ 10:39AM, January 12, 2009
by Keith Carri | Permalink |
What's one of the projects you worked on at American Airlines?Teaching a multi-media curriculum I developed, "Sailing through Sales," to all employees in our frequent flyer sales departments (over 500 people). The techniques learned increased sales at our location by 45% over other AA reservations offices.
Posted @ 09:58AM, June 13, 2008
by Charlene Bassett | Permalink |
What was the main reason for accepting your job (location, opportunity, money) at American Airlines?Travel opportunities and health benefits.
Posted @ 09:55AM, June 13, 2008
by Charlene Bassett | Permalink |
What are the most challenging aspects of your job at American Airlines?I learned how to handle irate passengers, let them vent, give them options, and resolve customer service issues to their satisfaction (as well as the company's). The most challenging time at AA was right after 9/11 for obvious reasons, along with pay and benefit cuts, and seeing co-workers laid ...
Posted @ 09:54AM, June 13, 2008
by Charlene Bassett | Permalink |
What are the most challenging aspects of your job at American Airlines?I learned how to handle irate passengers, let them vent, give them options, and resolve customer service issues to their satisfaction (as well as the company's). The most challenging time at AA was right after 9/11 for obvious reasons, along with pay and benefit cuts, and seeing co-workers laid ...
Posted @ 09:55AM, June 13, 2008
by Charlene Bassett | Permalink |
What's the secret to getting hired at American Airlines?The secret is knowing about the company and also knowing someone who you know who works for American Airlines.
Posted @ 07:52PM, November 01, 2007
by Charles A Morgan | Permalink |
How would you describe what you did at American Airlines?Coordinating time and attendance for mechanics in Hangar at AFW, using AutoTA. Clearing exceptions, entering new rotations, daily CS changes. Updating Sick Call Line information daily, maintaining vacation calendar and bids, updating Overtime sheets. Great attention to detail, heavy data entry, ...
Posted @ 01:23PM, September 27, 2007
by lisa s | Permalink |
How would you describe what you did at American Airlines?1) Excelled at providing superior customer service and general assistance to the traveling public, supported by documented commendations from customers and supervisors, promoting an overall positive image for the company.
Posted @ 04:08PM, August 17, 2007
by Roxanne Young | Permalink |
How would you describe what you did at American Airlines?Met inbound flights operating jet bridge, dispatched outbound flight updated passengers of any changes.
Posted @ 09:53PM, July 08, 2007
by Samantha Armstrong | Permalink |
Answer questions about your time with American Airlines
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