Experiences at American Express

Being the best at your skillset

Listen.

Six Sigma, better sales and marketing techniques, relationship management and prospecting.

Your peers, recognition and being able to sell a brand with premium recognition.

Negotiating price that insured a profitable ROI for American Express and that the product you delivered to the customer met his/her needs and expectations.

Overcoming objections.....mostly the word "no". One must remember that "no" is just another way of asking for more information about your product.

Myself and my team were responsible for selling all aspects of the American Express brand to Fortune 500 Companies. Done with consultative sales and indepth prospecting of new business.

Know your brand inside and out and serve your customers ethically, morally and honestly.
Continue ongoing training in your chosen field.
Set goals for the client, stockholder and client.
Develop a joint business plan for you and your client. Monitor it on a monthly basis towards all worth goals.

My experience as a Travel Counselor, my sales skills, and my relationship with the people.

I worked in the team based, customer service department as a representative, mentor, OJT trainer and supervisor. As a supervisor, I developed a reputation as someone who has exceptional situational leadership. The most rewarding roles were the human resource aspects as the supervisors had a lot of empowerment. I also did end user acceptance testing and quality assurance on multi department projects....