Experiences at American Express

The secret to getting hired with american Express is to have very good people skills, listening skills and communication skills, plus speed to be able to anticipate the cardholders needs.

Soft Skills:
Ability to transform the project's needs into an actionable plan in the limited time.
To understand what is relevant and where to focus my attention
How to leverage relationships to accomplish goals
The importance of feedback to improve my work
The importance of teamwork to ensure success at work
Ability to relate the observations to business strategies.
Microsoft Access: Ability to query data and generate reports in Access
Microsoft Excel: How to represent data into the most appropriate graphs...

American Express' Work culture
Leadership focused culture
Collaborative working environment
The people around which makes it a wonderful place to work

There was always the pressure to perform to meet deadlines because of time limitations. But, this has helped me stay focused on the goals and deliver value. The 12 week internship deadline becomes extremely challenging to learn about an industry and make recommendations. But in the end the learning curve has been great and I got a great value out of my internship...

I worked on a project to improve the economics of the back office processing of the merchant servicing team.
Innovated opportunities to increase online services (Web) usage by merchants to increase revenue by ~$1.2M.
Partnered with subject matter experts in Marketing, Operations, Sales and Customer care services to identify new opportunities with regard to merchant relevance and satisfaction....

Amex screens resumes based solely on job match with your resume. Hnece it is essential to suit know about your skills and job roles to get the interview call

Served as liaison between business and technology
teams. Developed business strategy to enhance the
existing Government Card products and successful bids
for card (T&E, Purchasing and Fleet) and travel
contracts.

- Collaborated with senior management, account
development, service operations and technologies to
coordinate responses to the Government Card,
Purchasing Card, Fleet Card and Travel contract bids.
- Worked with a third party vendor (Wright Express) to
define a co-brand product offer to support Fleet Card
bid requirements.
- Directed a multi-functional technical team to
facilitate account maintenance processing over the
internet and identify infrastructure requirements to
support smart card initiatives.
- Managed a technology budget in excess of $12.5M....

Directed development and maintenance of financial
reporting systems to support senior management need to
quickly assess high-level performance and account
manager need for product, segment and regional trend
details.

- Implemented $530K Client Management System to
support business financial reporting via intranet
reporting tools.
- Established $30M multi-year information technology
strategy to migrate the business from a mainframe
environment to a hybrid interactive environment.
- As Six Sigma Champion, managed two Black Belts
focused on technology process improvements.
- Recipient of Chairman's Award (recognized for
contribution to company-wide priorities)....

Established performance indicators to deliver flawless
execution of marketing campaigns at best-in-class
economics and cycle times. Implemented capabilities
and produced metrics and ad hoc analyses to enable
prospect acquisition offers.

- Automated metrics reporting resulting in $390K in
re-engineering saves and 20% improvement in on-time
delivery.
- Implemented a project and time tracking system to
support business operational and financial reporting;
saving the business $500K.
- Managed $850K in expense reduction efforts including
a 13% contractor rate reduction.
- Instituted demand management practices involving
resource management and capacity planning....

Transformed terms and conditions processing across the
Domestic and Latin American Consumer and Small
Business Services Card, Membership Rewards and
Insurance Services businesses. Developed and
implemented a fully auditable, compliant process
enabling business growth and timely introduction of
business initiatives. Directed a team of five
professionals responsible for technology, analytics
and execution.

- Delivered $5M investment of core business process
and technology capabilities via the Andersen
Consulting Method/1 development process.
- Enforced process rigor and discipline resulting in
$3.7M cost avoidance, an incremental $450K re-
engineering save and 39% increase in volume
throughput.
- Influenced change in state banking regulations to
align with federal regulations and enable incremental
revenue.
- Established a Center of Excellence and re-engineered
delivery systems into a turnkey operation.
- Managed an extended team of 75 ?? business,
compliance, legal, public relations, technology and
service operations partners to communicate legal
disclosures supporting 160 business initiatives over a
complex mix of charge, lending and co-brand card
products.
- Recipient of Consumer and Small Business Services
Champion Award (recognized as one of ninety top
performers)....