Experiences at American Home Mortgage

I loved working at American Home Mortgage. By far, it was one of the best managed mortgage companies that I had worked for. The three best things about working at American Home Mortgage were their training, their honesty and their innovativeness.

They offered and encouraged you to seek additional training. The offered additional training courses off-site in addition to online training. Every week, they had a "product of the week" class where they went into detail on different loan products. They discussed some of the benefits and draw backs of that loan product and who would benefit most for that product. It was not a one size fits all approach to the diverse product offerings that they had.

They were honest and ethical and valued that in their employees. I had worked places that were not ethical and questioned their honesty in preparing loan applications. Or some that would not condone it but would turn the other way. American Home yearly had a mandatory review of the RESPA rules and origination guidelines. They had a hot-line to report any unethical or dishonest dealings. They repeatedly told employees what ethical behavior was expected of them and had a high degree of professionalism.

They were innovative in the mortgage market. They had a marketing portal which made available to the loan officer customized and personalized marketing pieces. They also had give-away products available. They offered "the Home Buyer's Marketing" which allowed consumers to partner with realtors with an online search engine. This offered the consumer the ability to select and change the search criteria themselves to search for their own homes online. In the past, a consumer may speak to as many as 17 realtors before their actual purchase. This was a very powerful tool that was useful in maintaining the connection of the loan officer, realtor and consumer on the deal until the purchase was finalized.

I feel that those three areas are what set American Home Mortgage apart from the competition....

?? Work with imaging customers to troubleshoot application problems. (Support calls with business employees, Digital Storage Solutions, Kofax and Digitech)
?? In depth knowledge of the Kofax Ascent application, scanner usage and maintenance.
?? General Knowledge of Digitech's PaperVision Enterprise
?? Conduct technical testing and evaluations of scanner hardware and software (i.e. scanner profiles to provide optimal image capture)
?? Assist in the coordination and scheduling of hardware and software installations
?? Implementation of imaging initiatives
?? Work with tech team to fully support and create and imaging of workstations.
?? Perform technical analysis of application requirements and configuration modifications.
?? Conducting system and problem analysis, change management administration, departmental statistical reporting and general support tasks...

Established and managed corporate reporting group

* Collaborated with upper management, branch managers, and loan officers to gather requirements for executive presentations, internal communications, and promotional materials.
* Designed and developed presentations and promotional/marketing collateral.
* Worked effectively with retail loan officers to develop individual B-to-B and B-to-C brand-identity.
* Art Direct Jr. designer; effectively directed projects, timelines, and schedules.
* Managed key production files, match & blueprint reviews, and price quotes.
* Developed effective relationships with vendors; liaison to and contract negotiator for print vendors.
* Updated office software and hardware; analyzed and resolved technical issues....