Experiences at Ampd Mobile

Amp'd Mobile
Performed various roles within a start-up environment including:
* System Administration
o Altigen PBX - Extension/DID configuration, IVR/queue configuration, and troubleshooting
o Linux - Deployment and administration, including deployment of syslog / splunk server and wiki server.
o Mac OS X Server - fileserver maintenance and management
o Windows 2003 Server / Active Directory - BES Server Management, General user and mailbox administration
* Helpdesk Management
o Managed ticketing system, which involved sorting, assigning, and following up on various service requests in addition to completing tickets.
o Established work flow processes and forms for IT equipment ordering and helpdesk communication.
* Helpdesk - Completed daily helpdesk duties including troubleshooting machines, remote support and laptop/workstation deployment for Windows XP and Mac OS X machines.
* Identity Management - Managed access levels for various external and internal systems of over 1000 different accounts....