Experiences at Apple

When a customer walks in with an amazing idea, but no experience with the computer on how to make it happen. Usually they are intimidated and are less open to learning because they feel they need to limit themselves. I have to find a way to build their confidence and teach at their level without putting them down. I constantly have to change my approach to teaching based on the customer's experience....

Provided tech support and customer service, in French and English. Provided supervisor guidance to frontline agents including taking 'escalated' customer service calls.
Performed a variety of back office functions, including but not limited to; Returns, credits, database management, customer outreach, executive relations, and business partner interfacing....

A Mac Genius has to wear many hats, but a fitting description would be "resident tech guru." I am responsible for helping customers with face to face technical issues, performing repairs, and keeping all store technical assets running smoothly. I frequently take it up on myself to reach beyond the standard Mac Genius role; recently, I developed a Ruby on Rails application specifically tailored to store-related business processes which weren't adequately addressed by systems already in place....

Collaborated with the Education Marketing Team at Apple to create an online multimedia gallery for the Apple Digital Campus Exchange. Subsequently promoted the gallery to distinguished educators across the country.

Developed advertising and media strategies to promote the Apple brand at Penn State. Taught people how to use Macs, iPods, podcasting, and Apple software. Troubleshoot Mac-related issues for faculty and students.

Responsible for greeting and assisting of customers, processing of point of sales transactions, offering customer support and customer service assistance including troubleshooting, technical support, and answering general product, computer hardware and software related questions. Responsible for stock and inventory control. Assisting in daily opening and closing of store when required. Other duties as necessary and assigned....

Provided customer service, generating sales of the full line of Apple products;
communicated positively with customers, store team members, channel partners,
and headquarters.

Evaluated current strategy and process to identify areas of improvement. Responsible for developing an effective strategy and process improvements to enhance and maximize the return on investment for various diversity recruiting events. Serve as liaison for external diversity organizations and leverage relationships to further Apple's diversity efforts. Collaborate with HR marketing department in creation of collateral for diversity events. Used traditional and non-traditional sourcing and recruitment methods to attract and identify diverse talent....

Evaluated current strategy and process to identify areas of improvement. Responsible for developing an effective strategy and process improvements to enhance and maximize the return on investment for various diversity recruiting events. Serve as liaison for external diversity organizations and leverage relationships to further Apple's diversity efforts. Collaborate with HR marketing department in creation of collateral for diversity events. Used traditional and non-traditional sourcing and recruitment methods to attract and identify diverse talent....

Recruiting Apple Rockstars for Apple Stores