Experiences at Apple Computer

Track record of effectively driving cross-functional initiatives and managing channel relationships.

Responsible for helping customers with questions regarding Apple computers, iPods, and related software on the sales floor. Also spent a great deal of time in the back room assisting with inventory control.

* Served as a tutor for current, new, and prospective Mac users at all learning levels. Led many customers from first time user to well versed Mac user through one-on-one training sessions.
* Served as Creative consultant for the business department, increasing business sales within the creative professional community
* Ran Final Cut Studio marketing presentation for local videographers group, leading to the sale of numerous computer and software packages
* Edited videos for in-store employee use
* Wrote and ran in store seminars and workshops on everything from Microsoft Office for Mac to Final Cut Studio and Photoshop
* Taught employee training courses on Final Cut Studio...

Summer employment opportunity. Productive in successfully converting potential customers into high level retail sales, resulting in repeat shoppers and outstanding consumer satisfaction feedback.

Java 1.5. Basic computational linguistics to identify languages from short example texts.

Ensured customer service met and exceeded customers expectations, motivated sales associates to maximize personal productivity, and monitored service department.

Provided troubleshooting, diagnosis and repair of Apple hardware and software products. Managed and coordinated data analysis and evaluation of new hardware products for Apple Engineering. Spearheaded in-house software development to provide solutions for improved workflows. Provided ongoing technical training, coaching and support for in-house systems for staff as well as customers. Reviewed warranty claims, positively represented the corporate brand to retail customers, and qualified products for resale....

Apple leads the industry in innovation with computers, operating systems, digital music and professional applications.

Responsible for the interaction and visual design of iWeb - productivity based application shipping in the iLife family of products. Designed canvas interaction, Blog and Podcast Publishing and the advanced AJAX slideshow....

I really learned how to work with people from all technology skill levels and experience, from pro to novice. Along the way, I learned so much about hardware and software and it was a great environment to work in.

Responsible for Technical troubleshooting on all Apple products, including software. Setting up and facilitating repairs done on consumer's products, as well as those purchased my educational institutions. Also, required to meet minimum goals of sales per month.