Experiences at Avaya

AT&T, Lucent Technologies split up.

IP Telephony and System Repair

Transferred from Pittsburgh due to experience

Corporate recruiter, supported Corporate centers including Finance, Supply Chain, HR, Marketing, Six Sigma and IT. Supported multiple managers nationally. Involved in offer preparation, behavioral interviewing, coaching managers on best practices and hiring process, as well as interviewing practices. Assist in determining salaries, negotiating salaries, background checks, reference checks. Involved in a couple of HR projects....

Hired to set up the CRM indirect channel (Systems Integrators and ISVs), and rapidly assumed overall strategy. Left due to major re-organization (70% of the team left, along with the GM).

Initiated successful CRM partnerships with Siebel, Accenture and EDS
Developed partner certification, training programs, demo centers and software, webinars, and partner portals to sell joint go-to-markets integrating Avaya CRM, CTI and IVR software and hardware with the partner's software and professional services;
Generated $18 million with EDS in six months (over $0 revenue the previous year);
Established a joint CRM solution with Accenture (CRM in a Box) to develop a new business line, targeting clients with small volume CRM needs....

Limited interaction with peers and supervisors. Constant travel across North America. Keeping up with technology changes.

Design, install, and train on call recording products. Participated in Core team to bring new call recroding product to market. Designed delivery documentation and checklist for new and existing products.

Willingnes to travel. Be able to work in non structured environment. Most employees work Virtual office with limited supervision.

Call recording installation, consulting, troubleshooting. Assisted in bringing new call recording system to market.

Work with technicians by loading them with work orders and trouble repair requests. Work on reports to keep updated and closed out on time. Research and order equipment if needed on repair jobs.