Experiences at Avaya

Responsible for the Marketing Requirements Document and marketing plan for new and existing applications running over a VOIP communication system for small and medium businesses.

Manage a $90M Global Business of Avaya's top accounts within the Media Segment

Relationship Managment, Monthly Financial Reporting & Control, Vendor liasion/management. Focuses: Strategic planning and expense management.

Being well informed about their products. Being willing to go beyond what is expected of you.

System Test Software Engineer. Wrote test plans for IP Office, and Partner Systems. Tested new software for Key, Hybrid, and IP Telephone Switches.

Also wrote test plans and implemented them to test with Software Applications to be used with these systems.

Worked in Tier IV group providing customers with solutions for thier problems with the products and aslo helping them utilize the product to work to their advantage....

International/Global focus supporting a number of different functions:
Project management
Capital & Expense Budget Management
Applications/tools development
Equipment Order Management
Vendor Management
Create Business Requirements
Create Applications Requirements
Team Leadership
Personnel Development
Budgeting...

Responsible for ensuring daily metrics and service level agreements are met through staff forecasting and business planning. Deployed solutions and tools to achieve metrics and service level agreements.

Lead and manage special projects and initiatives for the Global Customer Care Center. Provide support as needed for implementation of tools and programs at any of the organization's locations. Analyzes and determines appropriate support tools, processes needed to support the organization.