Experiences at Bank One

Supervised the training staff including hiring, scheduling, and handling employee performance issues.
Evaluated job performance of staff to help them develop to their full potential .
Determined the training needs of the Telephone Banking staff to ensure that all developmental needs were addressed by creating new training material and job aids.
Coached staff to help them improve their speed and accuracy handling customer calls
Interacted with upper management throughout the corporation regarding training and staffing issues to make sure our department was in compliance with the rest of the corporation.
Designed and updated training materials to be used nationally in five call centers.
Oversaw training on computer systems and bank procedures during the merger with FCNBD.
Helped design and implement conversion training to be used at the national level for a new customer service computer system.
Conducted the Pilot Programs for 5 new computer systems to prepare for the national release.
Interviewed potential employees and made hiring recommendations.
Supervised in the call center as needed....

they were looking for bilingual customer service, some one who multi task

Customer Relations, Quality Control, Employee Development, Training, Employee Relations, Audit

* Responsible for strategic marketing planning and sales implementation across Commercial Bank
* Developed relationships with Retail and Corporate units driving cross-selling opportunities
* Leveraged the Bank's new branding and positioning to bundle products / services into a total solutions sales process
* Significant results from integrating the Bank's strengths in financial services management, technology and capital markets / research
* Managed all direct reports, cross-functional teams and vendors in Chicago and Dallas...

Sort incoming mail, Prepare Immigrants applications for processing, after analyzing pass on to team leader

* Responsible for sorting and managing work flow of over 600,000 pieces of mail daily.
* Responsible for the management of daily work flow of a large segment of payment processing operations and worked closely with day and night supervisors to ensure a smooth transition.
* Have supervised departments ranging from 30-60 employees.
* Experience with both Bantec and Opex high-speed processing equipment.
* Knowledgeable of Regulation Z compliance policies.
* Extensive knowledge in all departments (Opening, Verifications, Transport, Image, and Output).
* Responsible for performance evaluations, incentive pay, progress reporting, online payroll, and benefits.
* Responsible for scheduling vacations of supervised department, new hires, new hire orientations, terminations, human resources, and ensuring corporation policies and procedures are followed.
* Experience with team projects and project management....

Assisted in the opening and closing procedures at the bank.
Supervised other tellers when the head teller wasn't available.
Responsible for the cash reserves and foreign currency at the bank branch.
Balanced the bank branch statement.

I found it in the local newspaper.

I volunteered to work a tax project for 4 months. I was a demanding project working very long days/nights. I enjoyed the experience and change of pace. The project involved processing tax payments, handling massive amounts of mail, filing the forms, and encoding and balancing check payments.

The interview process was intense. I had to meet with multiple people and take an extensive test. The interviewers were warm and welcoming, and i jumped right in and hoped for the best!