Experiences at Bellsouth Telecommunications

Worked in a datacenter and performed regular maintenance on various systems. This included IBM and Unisys hardware. This was a 24 X & workgroup.

inbound call center sales and customer service

ssisted Bellsouth customers with repairs to their residential phone lines
Input trouble tickets in Tafi screen system from call receipt from customers
Provided customers with troubleshooting procedures for immediate resolution to phone trouble
Referred trouble reports to appropriate resolution group...

???Handle incoming calls dealing with customer needs i.e. billing, repair and sales calls. Must meet
monthly numbers and threshold.
Served as primary point of contact for residential customers, ensured superior customer
satisfaction and prioritize customer needs within company policies and procedures. Also input
trouble reports and forwarded to appropriate departments as needed for complete solution and
restoration of phone service. Transitioned repair calls to a sales call by offering BellSouth's
products and services....

have to take a test .a spelling test.

I answer calls for information in an accurate and timely manner.

answer customer request for telephone numbers

Worked in various department in PR, exhibits/trade show management. Bulk of work in Advertising function. Introducted DR TV to BellSouth successfully, for optional telephone features for the small business and home; helped produce over 50 TV commercials, similar radio, print ad and DM experience with ad agencies; managed $40 million dollar departmental ad budget; managed various advertising and brand research programs....

Handling 800-1000 information calls per shift. Demonstrated excellent customer service skills by accuracy, courtesy, and efficiency.