Experiences at Blackbaud

Develop and write content that documents each release of software

Established cross-departmental team to update and maintain company style guide

Keeping my classes interesting at all times. I love what I do, and empowering the new employees to love our software and our clients is something I enjoy

I train new Customer Support employees on Blackbaud proprietary software, customer service skills, accounting basics and departmental procedures

Quality Assurance Lead. Developed test automation for Constituent Relationship Management, Business Intelligence, and Direct Marketing database applications using Client/Server, Web, and Web Services architectures.

Worked as a solutions developer for different professional services projects customizing Blackbaud's Flagship software products (Raiser's Edge, Education Edge) based on Client requirements.

Project Management, software implementation and sales

Troubleshooting software issues for our Fundraising software suite, The Raiser's Edge. Also, client training at corporate HQ and at client sites.

Research and test client's databases to resolve advanced SQL issues and problems within Financial Statements and Crystal reports.
Provide telephone and remote desktop support for clients with general accounting problems in all modules of fund accounting software including GL, AP, AR, Cash Receipts, Payroll, Student Billing, Cash Management, and Grants/Endowments.
Provide telephone and remote desktop support for clients with working in fund-raising software, creating queries, exports, reports, etc.
Provide telephone and remote desktop/server support for SQL server issues including network connectivity, database engine support, installations, and maintenance issues.
Log all information in SQL database for client resolution knowledgebase and act as senior client relations analyst.
Pro-actively contact clients on monthly and quarterly basis, acting as Technical Account Manager
Worked with Beta clients testing pre-release version of accounting software...

I am currently employed at Blackbaud, Inc., a public company developing software products for the non-profit sector. As Director for Corporate Readiness, I manage and mentor a staff of program managers and release leads, and direct cross-division teams to ensure the company is ready to achieve our product roadmap objectives, in the US and abroad. My focus is on our ability to pursue, sell, release, deliver and support new products. I develop the company launch plans and work with the product development teams to ensure a predictable release. I am responsible for resourcing, recruiting, staff development, budget management, scheduling, and negotiating trade-offs across divisions to meet our objectives. I chair the New Initiatives Governance Team which provides strategic directives and oversight of the product War Teams. I also manage the business and technical aspects for all third-party partners....

Leading product development teams in building new products and upgrading existing products.