Experiences at Boca Raton Community Hospital

1. Co-workers
2. Atmosphere
3. Independence

Maintaining compassion with a difficult patient or family member.

Patience, discretion and being unflappable

Support staff for Administrative/Senior Executive Department, calendar scheduling of all board room meetings for senior executives and board members, as well as physicians. Order and maintain office and kitchen supplies for Administration Department. Maintain office equipment. Adhere to strict confidentiality concerning patients. Patient and guest relations, including incoming grievances and commendations and acknowledging both in writing and verbally. Special projects participation for board members....

The ability to work as a team member, discretion, reliability and responsibility.

Probably one of the most enjoyable aspects of my position was the availability of volunteering at various events. Every day, juggling the calendars to enable everyone to be accommodated was a project. Each day I pulled up the VIP list of patients and acknowledged by flowers or visits by a senior member of the staff....

My first interview was with 2 Vice Presidents of the Administration Department. After that process, I was interviewed in a group setting with 7 other staff support members.

I have a secretarial certificate and excellent qualifications which I believe assisted me in being hired for this position. Being a "team player" was very high on their qualifications and after the team interview, I feel that was part of the reason I was hired, in that everyone at the interview felt that I could contribute as part of a team. Each member had to fill out a form and agree on my capability....

At the time I was offered the position at BRCH I was working for the founder of a newspaper in a personal assistant position which I also liked very much. I needed to obtain a full time job with benefits, so I accepted the job immediately and felt flattered to be offered the job.

After the "team interview" I was contacted approximately one week later and offered the position.