Experiences at Chase Mellon Bank

Provide technical systems administration support for IBM WebSphere application servers and related components
Responsible for maintaining 260 servers hosting web-based application for the firms' HR department
Monitoring of WebSphere, IBM HTTP Server (Apache), MQ Series, and IIS in a clustered environment
Respond to alerts from monitoring system for system error conditions (system down, disk full, CPU busy, memory full)
Provide phone support to end users when the system is down or user is getting application errors
Take responsibility of trouble tickets escalated to department from the help desk
Stop by user's desk to assist on clearing temporary internet files, reset Internet Explorer settings, and gather print outs of screen shots taken by user from error messages within the web application
Troubleshoot web application related issues, provide solutions, and escalate issues to other support personnel as necessary
Troubleshoot problems within WebSphere software in development, test, and production environments
Assist application support groups as they deploy their web applications and provide troubleshooting assistance as needed
Perform weekly check up on servers in the datacenter for bad fans and/or hard drives, and info the LAN team if necessary
Reduce workload for developers by assisting on light web programming (HTML, DHTML, and JavaScript)...