Experiences at Cingular Wireless (now AT&T Mobility)

* Team lead for the wireless content services application team (Portal); responsible for the availability, quality, and overall customer experience of wireless data content services.
* On-call support and troubleshooting of wireless data content servers, WAP gateways, email systems and data optimization nodes.
* Oversaw integrations of new products and services into the production network while developing and maintaining working relationships with engineering, development, and other internal teams.
* Insured quality and consistency of new products and services in the production environment, as well as tracking and auditing of all configuration changes.
* Developed solutions for monitoring and reporting and partnered with internal and external partners to identify and act upon opportunities for improvement.
* Led efforts to develop and deliver training to immediate and partner teams on new and existing technical products....

* Responsible for the development, implementation, and support of a key element of the data content services offering - Radius Proxy authentication servers.
* Responsible for design and implementation of production systems, satisfying the requirements of the Technology Development and Marketing teams, to provide the highest quality customer experience.
* Continually worked with partner and vendor teams to improve upon existing systems while planning for future functionality and customer growth.
* Effectively communicated both current and future product status and challenges to management and partner teams.
* Identified areas of improvement in product and service offerings and develop comprehensive technical plans to improve service availability and customer experience.
* Led engineering and development of a custom SNMP based Configuration Management solution....

* Managed wireless data product development for premium content (ringtones, graphics, games) representing $1 billion annual sales revenue.
* Coordinated vendor selection, evaluation and production on boarding of new products and vendor partners.
* Partnered with marketing, product, engineering and vendor solutions provider teams to analyze and respond to trends in mCommerce product lifecycle.
* Coordinated marketing requirements gathering, cross-vendor management, testing, and production implementation of multiple nationwide mCommerce storefront platforms.
* Performed business analysis of existing and candidate products and services developing product forecasts and identifying growth opportunities
* Developed and implemented product lifecycle metrics solution for tracking and executive level reporting of product performance....

Managed enterprise-wide, developmental IT projects related to customer service, billing, rate centers, and emerging products/services.