Experiences at Comcast

As a Senior Recruitment Partner my responsibilites were focused on recruiting and staffing talent for the National Engineering & Technical Operations division, hiring talent to Plan, Engineer, Sustain and Operate for its High Speed Data, Digital Voice and Cable Products. Partnered with the Operations Team, the Project Management Team, the Implementation and Deployment Team and the Office of the Chief Technology's Team. Provided partnership with each business unit to develop effective staffing plans, manage and maintain reporting and metrics for all areas of recruiting to include EEO, FCC and OFFCP reporting and compliance. Managed the interview coordination, the job offer negotiation, relocation and eventually on-boarding....

Having prior experience displaying abilities to work independently as well as on a team. Good Project Management skills and the ability to "put out fires" before a problem needs to be escalated. Employee referrals are the number one source of our hires so networking with or knowing current Comcast employees can also be beneficial....

Managed payment center. Customer bill payments and services. Also responsible for inventory and distribution of equipment. Strong people and money management skills were required. Knowledge of products and services to ensure the highest level of satisfaction for the customer. Also the ability to work independently alone, or to work well with others to ensure the best quality of service the company has to offer. Personality is key....

My ability to work well with others within the Company and most importantly with the customers. Also strong money management skills were required.

1. The people I worked with, I loved all my co-workers.
2. The benefits from working at such a large company and seeing and learning so much.
3. The benefits from commission, to medical, dental, and great pay.

The most challenging of the job was satisfying the customer. Sometimes our hands were tied and we couldn't give them what they wanted. Coming behind another representative and correcting their errors. Sometimes not having all the answers.

I assisted customers were wanting to transfer their existing services to a new address. If needed explain their bill or help the customer to understand any discrepancies they felt we noted. My main job was if the customer called to cancel all services or one main line of business (I.e. phone, cable, internet) I would try and retain them by helping them to understand the value of Comcast and/or offering a promotion. Also offering to add a line of business or additional services, upgrade them so to speak....

I would have to say being customer oriented and wanting to help the customer. Willing to take the extra mile. Good phone voice and patience. Strong drive to sale and able to adapt to change.

Be yourself and always listen with empaty.

Handled calls such as Billing, Technical, Complaints and Sales. Systems used were ACSR, Word, and Power Point .Go beyond the call of duty to make sure follow up's were