Experiences at Continental Airlines

Having strong leadership skills with the ability to coach and motive team members. Having strong complaint resolution skills so that the guest has a positive experience and repeat business is the ultimate goal.

* Answered and documented incoming calls into a call tracking database
* Provided world class customer service to company's customers on each and every call
* Interviewed customers to determine travel dates, destinations, and budget requirements
* Plan itineraries based on customers travel needs
* Provided information on local customers, points of interest, and monetary exchanges, if needed...

DIRECT CONTACT WITH CUSTOMERS INVOLVING FLIGHT PLANS. SUPERVISED 4-8 FLIGHTS AND AGENTS AT A TIME. HANDLED CUSTOMER AND COWORKER COMPLAINTS.

We are a cross utilization station so I worked ticket counter, gate and baggage service, I am very good with customer service and problem solving situations

I TRYING TO APPLY FOR A JOB AS A BAGGER SCREENER IIN CONTINENTAL AIRLINE IN HUMBLE AREA
SO MY NAME CHRISTNA LOPEZ MY EMAIL ADDRESS CHRISTINAMARIALOPEZ@YAHOO.COM MY TELEPHONE NUMBER IS 281-852-6235 OR CELLPHONE 713-249-8002