Experiences at Convergys

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What's the inside scoop on Convergys? 101 people are talking about their experiences with the organization. Get a look behind the scenes by reading their answers below.

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1 - 10 of 62

Regina

How would you describe what you did at Convergys?

reliable upbeat person...

Posted @ 03:15AM, November 09, 2009 by Regina Ford | Permalink
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Regina

What's the secret to getting hired at Convergys?

being honest and determined

Posted @ 03:14AM, November 09, 2009 by Regina Ford | Permalink
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smriti mishra

smriti

What advice would you give to a new employee at Convergys?

Be ready for a new challenge at any time on job on any problem..you have to resolve either the problem or the person who is facing it

Posted @ 04:00AM, November 08, 2009 by smriti mishra | Permalink
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smriti mishra

smriti

What are the three best things about working at Convergys?

much more confident now about facing new challenges at job, excellent learning on the job , adaptability to new people has improved

Posted @ 03:59AM, November 08, 2009 by smriti mishra | Permalink
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smriti mishra

smriti

What's the toughest problem you've had to solve at Convergys?

data recovering from the corrupted s/w

Posted @ 03:58AM, November 08, 2009 by smriti mishra | Permalink
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smriti mishra

smriti

What are the most challenging aspects of your job at Convergys?

providing hands - on resolutions to new and unseen problems in the software packages of word , office , outlook

Posted @ 03:57AM, November 08, 2009 by smriti mishra | Permalink
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smriti mishra

smriti

How would you describe what you did at Convergys?

trouble shooting for Microsoft applications -MS Outlook , Word , Office

Posted @ 03:56AM, November 08, 2009 by smriti mishra | Permalink
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smriti mishra

smriti

What's the secret to getting hired at Convergys?

confidence on self with excellent communication skills , interest in technical knowledge

Posted @ 03:55AM, November 08, 2009 by smriti mishra | Permalink
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Michelle

How would you describe what you did at Convergys?

I am a customer service representative that works as a 3rd party for AT&T, which provide wireless services. My job would be range from assisting customers with general questions on the layout of the bills to doing upgrades for purchasing new phones. I have to have a lot of knowledge in the products such as plans and features available to add on the calling plans. I have to be able to troubleshoot the issues with phones and be able to resolve them if possible if not to get the customer over to the department that may also be able to resolve the issue(s), I am consider Technical Support Level 1.... read more

Posted @ 07:35AM, September 01, 2009 by Michelle Sierra Ruiz Goss | Permalink
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Amanda Johnson

Amanda

How would you describe what you did at Convergys?

It's an inbound call center for Direct Tv, I assisted customers with everything from activations to techincal troubleshooting, ordering equipment for new orders as well as replacement for malfuctioning equipment, set service calls, and install orders, spoke with contrators and installers on the customers behalf, assisted with program orders and pay per veiws, assisted customers with install of additional electronics connections through Direct Tv equipment, billing questions and/or problems, as well as took payments over the phone.... read more

Posted @ 09:10AM, February 16, 2009 by Amanda Johnson | Permalink
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