Experiences at Convergys

reliable upbeat person...

being honest and determined

Be ready for a new challenge at any time on job on any problem..you have to resolve either the problem or the person who is facing it

much more confident now about facing new challenges at job, excellent learning on the job , adaptability to new people has improved

data recovering from the corrupted s/w

providing hands - on resolutions to new and unseen problems in the software packages of word , office , outlook

trouble shooting for Microsoft applications -MS Outlook , Word , Office

confidence on self with excellent communication skills , interest in technical knowledge

I am a customer service representative that works as a 3rd party for AT&T, which provide wireless services. My job would be range from assisting customers with general questions on the layout of the bills to doing upgrades for purchasing new phones. I have to have a lot of knowledge in the products such as plans and features available to add on the calling plans. I have to be able to troubleshoot the issues with phones and be able to resolve them if possible if not to get the customer over to the department that may also be able to resolve the issue(s), I am consider Technical Support Level 1....

It's an inbound call center for Direct Tv, I assisted customers with everything from activations to techincal troubleshooting, ordering equipment for new orders as well as replacement for malfuctioning equipment, set service calls, and install orders, spoke with contrators and installers on the customers behalf, assisted with program orders and pay per veiws, assisted customers with install of additional electronics connections through Direct Tv equipment, billing questions and/or problems, as well as took payments over the phone....