Experiences at Del Lago Golf Club

I worked at Del Lago Golf Club as both a server in the clubhouse and as a beverage cart hostess. Each work week I generally would work these jobs on alternating days. As a server, I was often the first point of contact between our customers and our company. It was my responsibility to make a good impression on golfers and diners who have many choices in Tucson of where they can golf or dine. I worked to provide a good experience for customers at our restaurant by always acknowledging people as soon as they walked in the door, always putting the quality of food and drinks in front of them that met or exceeded their expectations, and making sure that I attended to small details like maintaining high standards of cleanliness or refilling a cup of coffee. My ability to provide good service to customers depended on communicating well with our cooks and management. As a server I also had to compile nightly records of our sales and inventory, and to assist in the planning and execution of large events. During large events such as golf tournaments, I had to work in a large team to ensure that the set-up, execution, and clean-up of the event went smoothly.

My alternate job at Del Lago was to serve drinks and snacks on a mobile refreshment cart. A game of golf at Del Lago can last nearly five hours, so it is important to have a friendly, energized person to be able to provide high quality service. If a person ever made an atypical request (i.e.: sun block, large food order, rare scotch, help me find my ball) I would not let them down. I enjoy talking to people, and helping people out and this role was pretty natural to me. I left Del Lago in January 2007 to focus on completing my final semester in undergraduate school....