Experiences at DynCorp International

meeting deadlines

rework, diagnose and repair ground support equipment

Having a excellent work experience history.

There are a number of challenges both physical and mental. We work away from home for extended periods of time. We work long hours in austere conditions. While a good amount of our job is somewhat mundane something will happen that will bring you to the edge in an instant. The environment is always changing and no day is ever the same....

I was able to share my real work experinces and how I could apply them immediately to the challenges and goals of their international set of clients across multiple contracts.

Dyncorp International - AUGUST 2005 - JUNE 2006
Desktop Support/Helpdesk Analyst- Provide computer technical support via telephone and on-site and/or other electronic mediums for Dyncorp International. Employ a high level of interpersonal and communication skills to defuse customer frustration and move toward a solution. Escalate complex problems as necessary. Create user accounts, directories and passwords using Active Directory and manage email accounts via the Exchange server. Identify the degree of customer's technical knowledge and adjust problem solving communications accordingly. Deliver quality technical resolutions in a timely manner by interpreting customer problems, researching available resources, and applying solutions in accordance with established guidelines and procedures. Achieve and maintain to a performance standard. Including but not limited to; average handle times (SLA), call quality and customer satisfaction. Log all incoming calls and accurately create case notes in a call tracking database called Trackit. Search and retrieve data from various databases. Participate in training activities to maintain technical currency, and to broaden product knowledge. Perform other duties as assigned....