Experiences at EDS (Electronic Data Systems)

Have accurate data entry skills, be able to work independently as well with others.
Be punctual and willing to work overtime when needed.

Supported a Fortune 500 company's platform level. Supported the Unix servers, and the software on them. Was responsible for maintenance and upgrades.

Well-respected, internationally experienced Professional Business Executive.
Recognized as an expert in Programme & Project Management, having been chosen by the Standish
Group, in 2003, as one of the world's top 10 Project Managers.
My roles have been done with proven strategic thinking, planning, execution, negotiation, relationship
management, along with extensive business management skills.
This provides me with the unique ability to operate at Senior levels from the pre-sales business
development stage all the way through to post sales implementation. End to end sales to delivery....

MANAGER OF ALL BACK -OFFICE OPERATIONS

I helped promote and sell proactiv solution. I resolved customer shipping and billing issues. Ordered the product for customers.

I am the ExcellerateHRO Recruiter for EDS.

http://www.linkedin.com/in/shaynephillips

EDS Client Executive for ABN AMRO Bank NV, I was the single point of accountability for the
client contract, P&L, sales, service levels & account planning.
Working with the banks global CxO's to ensure their agendas are supported & represent the ABN
AMRO Bank NV client to the Senior Executive leadership of the EDS corporation globally....

In 1998 EDS created a new housing strategy to decentralise the offices. This meant closing the office in Utrecht and opening new smaller offices in various city's in the Netherlands. I was responsible for the complete programme from leasing buildings, fitout and move of employees to the new locations...

Programme Manager ABN Amro Bank London (outsourced IT infrastructure and application development for client) responsible of the end-to-end management of the outsourced Infrastructure Programme for City leading financial Relationship Management from the bank.
* Complete project lifecycle delivery of Global User Information Technology Directory Access Management system for SKF Sweden value ??3.5M Responsible for major bid work for IT infrastructure for America Insurance Underwriters Inc, for a data centre rationalisation EMEA project value $60M, including transition planning * Molson Coors Brewing Limited for IT service provision for Coors Brewing Limited UK value ??15M.
* Completed project management control and direction for EMEA Agile Storage Management Infrastructure Systems for Commercial and DWP SAN clients including client liaison, ??15M
* Head of Programme Planning for Barclays PLC global desktop rollout ??300M (centre of knowledge and support)....

EDS CANADA, Calgary, Alberta 2004 - Present
Technical Analyst
* Provide Level 1 troubleshooting support for users at Bank of America throughout North America.
* Resolve issues with software and hardware, including desktops, laptops, and servers, as well as with Internet and VPN connectivity for remote users.
* Also answer questions of the Bank's IT vendors.
* Delegate issues that cannot be resolved to the appropriate technical group.
* Document all calls using Peregrine ServiceCenter.
* Utilize Kbase database as a resource to resolve issues involving different software applications.
* Train and mentor new help desk employees in all aspects of both the customer service and technical aspects of their jobs.
* Typically handle 40 tickets per day.
* Consistently achieve 99% resolution rates for all calls handled, one of the top rates for the department....