How would you describe what you did at
EnhanceScape?
* Write policies and procedures for customer service and operations * Run day to day operations of center, including scheduling and HR issues * Provide daily hands on support to call center staff * Quality assurance - Monitor, track and enforce departmental policies, procedures/goals * Assess and develop training * Develop metrics for call center...
Posted @ 12:30PM, August 27, 2007
by Sharon Alexander | Permalink
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