Director of Information Technology
Promoted from IT Manager to Director of IT as a result of displayed leadership attributes and hard work ethic. Directed a staff of 9, which includes engineers, technicians, programmers, database experts and consultants, with over 85 projects in queue. Managed a $1.2 million budget.
Ensured the continuous day to day operation of a 330-person campus voice and data network by providing desktop and server support, network security, data backup and recovery functions and telephone system support. Provided customers (approximately 27 societies) with applications hosting, helpdesk support, web design and application development.
Major Contributions:
* Managed the development of new automated services for electronic ballots, membership renewals, scientific award process management, abstract submission and meetings registration.
* Directed all aspects of establishing a Cisco IT infrastructure on campus.
* Established the IT support Infrastructure and IT department, building and expanding these areas from the ground up.
* Implemented desktop software standardization and security measures that resulted in a 40% reduction in help desk calls.
* Directed large-scale projects including gathering requirements and leading the installation of a 700-station telephone system.
* Directed the development of a campus wide intranet.
* Reduced costs associated with desktop software and hardware by over 35% through standardization and contract negotiations.
* Improved overall network availability to 99.999% from a base of 75%.... 
Posted @ 03:00PM, July 24, 2007
by Guy Riso | Permalink
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