Experiences at Federal Emergency Management Agency

Conducted telephone interviews to register applicants affected by a disaster, handle additional information, assistance and problem resolution.
Analyzed information aquired to establish and determine applicant needs and provide refferals to disaster programs, community resourses, and/or Federal, State and Local agencies.
Determined the status of applicants by researching information provided in the (National Emergency Management Information System NEMIS). Making the appropiate changes, updates, and correction to applicants file.
Indentified and analyzed unusual situations or requests and resolved issues or problems within the scope of assigned duties. Used disaster program knowledge to refer or route problems and questions appropiately and according with the Federal Law....

The secret for getting hired at the Federal Emergency Management was the skills to deal with persons affected by a disaster, the customer care knowledge that can be applied during a difficult situation, and the fact to be a bilingual employee that can attend a larger variety of persons.

The secret to getting hired with FEMA is, having the ability to listen, and comprehend different situations.

Working with FEMA gives great insight into where one's tax dollars are spent. You work often exclusively with people of an older generation which is quite different for someone who is in the early part of his/her working life. You get to see concrete examples of way in which government aid helps people in need....

Quite a bit, actually. During the initial phase of a response operation it is quite common to put in 14 to 16 hour days for weeks at a time. Coffee can be essential.