Experiences at First American

Fast pace, motivating

Networking is important

Senior manager - responsible for Loan servicing operation focusing on Post Closing, Lien Release and Document Retrieval actitivies

Account management of real estate brokers who licensed Transaction Manager Platform (TMP)
* Gained in-depth knowledge of TMP broker customers: their business, their technical environment, how they used our platform, the platform features they liked, their suggested platform improvements
* Built strong customer relationships by being first point of contact using email, phone, and personal visits
* Helped customers derive more value from the TMP platform by enhancing their experience by making relevant business suggestions
* Drove increased use of TMP platform throughout the brokerage (i.e., agents) by assisting with training and also being available as ongoing tech support
* Increased customer base from 10 brokers to over 35
* Developed contract management system and took over management of all TMP licensing agreements...